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Client Services

GoldenSource is committed to consistently delivering an excellent level of service to each and every client. Our company goal is to ensure that every GoldenSource customer is completely satisfied with our products and services.

We are the largest team of EDM professionals world-wide and have been successfully delivering data management solutions to the financial services industry for longer than anyone else. By partnering with GoldenSource, our clients not only benefit from almost 30 years of industry experience, but also from the peer input of over 50 global institutions who have deployed the GoldenSource solution, as well as a collective R&D investment in excess of $300 million.

All GoldenSource customers are assigned a dedicated Account Manager to ensure that your on-going requirements are consistently satisfied.

Implementation and Professional Services

Our Professional Services Team is a highly skilled and experienced team of implementation experts who work with each client to ensure successful deployment of the GoldenSource platform. Using our proven implementation methodology, we work with our clients to tailor a services solution and implementation plan that fits their unique project requirements, whilst minimising risk and optimising results.

Our client-centric approach is extremely flexible and we welcome the opportunity to work with our clients' internal resources and our technology partners on system implementations.

Ensuring Rapid Return on Investment

Data management isn't successful unless it can be achieved quickly and easily. GoldenSource has perfected a "quick hit" implementation approach which delivers quick return and ensures you quick success in line with the project pressures of the new reality. GoldenSource 360 EDM isolates the areas which need most urgent attention in your business and provides a path to quick ROI, all while laying down an intelligent, thought-through foundation to support additional business value at every step.

A long term relationship

Product updates and enhancements are communicated to customers on a regular basis through a number of channels including by the Account Manager, at bi-annual Customer Advisory Group meetings and via the Client Portal. Through these channels, we proactively solicit customer feedback, which is used by our Product Management team to help shape the future direction of our product.

GoldenSource Customer Advisory Group meetings provide an excellent forum for clients to discuss industry trends, business priorities, as well as provide input into the strategic direction of the product.

For more information about any aspect of our client services, please contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Support

GoldenSource support and development staff can be accessed via web or phone on a 24 x 7 basis. In addition to tracking and reporting features, users can download software and documentation, view a history of calls and access the GoldenSource bulletin board. The helpdesk assures that global assistance is always there for our customers.