Technical Support Services

Technical Support Services

Get technical support 24/7 via web and phone.

The help desk assures that global assistance is always there for our customers. In addition to tracking and reporting, users can download software and documentation, view a history of calls and access the GoldenSource bulletin board. Get technical support in our 3 locations.

Contact Support

New York


111 Broadway, 16th Floor
New York, NY 10006
United States
Tel: +1 212 798 7100



Raiaskaran Technology Park

Andheri Kurla Road

Andheri (East)


Maharashtra 400072


Tel: +91 22 6645 4000
Fax: +91 22 6645 4207



11th Floor, 1 Snowden Street
London, EC2A 2DQ
United Kingdom
Tel: +44 (0) 207 422 7020
Fax: +44 (0) 207 422 7021

The yardstick for EDM solutions…no product can rival it for breadth and depth.
Financial-I Jury Report

Integrating the GoldenSource solution within local banking environments has confirmed its powerful functionalities and considerable flexibility, even in very complex and fast changing contexts.
Giusy Mainardi, Sales and Partner Manager at Corvallis

GoldenSource understands our business requirements and can provide the high-quality reference data management platform we require to enable us to deliver accurate, timely reference data across our organisation.
Business CIO, Nordea

The GoldenSource EDM platform is a leader in its class with some of the world's most sophisticated banks successfully deploying the solution.
Oleg Baranov, Managing Partner at Neoflex

Standard Chartered Bank has chosen to partner with GoldenSource because we feel its Securities & Products solution offers the best mix of functionality, architecture and domain expertise. This enables us to offer a superior quality of service and grow our business in a very competitive marketplace.
Global Product Head, Standard Chartered Securities Services

GoldenSource provides the optimum mix of out-of–the-box capability and configurability that is flexible yet structured. It gives ASX the ability to enhance its responsiveness to the marketplace.
Timothy Hogben, Group Executive Operations, Australian Securities Exchange

What differentiates GoldenSource is that it does not simply provide a toolkit. Rather, it offers a mature set of out-of-the-box solutions aligned to common capital markets functions.
Madan Sheina, Lead Analyst, Ovum

GoldenSource offers a robust, complete and flexible data model, flexible workflow and comprehensive validation and distribution capabilities, which allow us to manage, and importantly link our reference data on one platform.
Kevin Gage, Senior Managing Director, Mizuho